McAfee OFFICE 3.1 Manual do Utilizador descarregar pdf (Página 23)

The tray icon options

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The explanation below assumes a verbal interaction with your helpdesk; the web

recovery approach is very similar.

1. Call your helpdesk according to your organization principles.

2. Start the recovery wizard from you tray icon menu

Figure16:Recoverystartfromtrayiconmenu

3. Enter your Endpoint Encryption user name and click Next >.

4. Read out the challenge code to your helpdesk operator, click Next >.

5. (Answer any validation questions asked by your helpdesk)

6. Enter the response codes that your helpdesk reads out to you, after each line

click Enter. If you mistype a code, you will be notified about this.

7. After entering the last code, click Next >. You will then be asked to enter a

new password. Note that you still need to comply with the password quality

rules of your organization.

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McAfee OFFICE 3.1 Manual do Utilizador Página 23