McAfee GOLD - SUPPORT Manual do Utilizador descarregar pdf (Página 5)

Page 2

Getting Started

New customers may wish to print this guide and forward it to colleagues who may require

support under their support contract.

The Grant Number

Your McAfee Gold Support Grant Number is your proof of a valid support contract and should

be kept in a safe place. Loss of your grant number will significantly increase the time it takes

to submit a support call or access online content from the McAfee website.

If you have non-technical questions regarding your contract, these can be answered by

contacting Customer Service, or reviewing the Most Common Customer Issues located at the

following URL:

http://www.mcafee.com/us/enterprise/support/index.html

Registering Corporate (SMB) Software bought through Retail

If you purchased a multi-user Small Business solution through a retail channel, you may not

have automatically received a Grant number and will need to register using the McAfee

website to receive support.

To register simply go to the following URL:

https://mercury.nai.com/ENG/default.asp

Updating Your Software

As part of the Gold Support contract, customers are entitled to the latest versions of your

McAfee products. Those products should be upgraded as quickly as possible to ensure that

systems have the maximum level of protection. For anti-virus products, it is also necessary to

download the latest .DAT virus signature files. Information about updating and upgrading

your software can be found in the Product Upgrades and Product Updates section of this

document.

Please ensure that the number of nodes covered by the grant number correctly matches the

number of nodes on which you are deploying the software, as failing to do this could result in

a violation of your McAfee contract.

1 2 3 4 5 6 7 8 9 10 ... 37 38

Sem comentários

McAfee GOLD - SUPPORT Manual do Utilizador Página 5