
File name Log type Location Description
AH500‑Install‑MSI.log
Agent
Handler
installation
%temp%\McAfeeLogs
This file logs all Agent Handler
installation details including:
• Installer actions
• Installation failures
AH500‑ahetupdll.log
Temporary %temp% (on the
Agent Handler
server)
Logs Agent Handler back‑end
events.
core‑install.log
Temporary
%temp%\McAfeeLogs
\ePO500
‑Troubleshoot\MFS
Generated when ePolicy
Orchestrator installer calls the MFS
ANT installer. Provides information
on:
• Creation of server database tables
• Installation of server components
This file is deleted if the
installation succeeds.
epo‑install.log
Installation
%temp%\McAfeeLogs
\ePO500
‑Troubleshoot
\Mercury
Framework
Created when the ePolicy
Orchestrator installer calls the ANT
installer.
EPO500‑Checkin‑Failure
.log
Installation
%temp%\McAfeeLogs
Generated when ePolicy
Orchestrator installer fails to check
in any of these package types:
• Extensions
• Plug-ins
• Deployment packages
• Agent packages
EPO500‑CommonSetup.log
Installation
%temp%\McAfeeLogs
Contains ePolicy Orchestrator
installer details such as:
• Custom Action logging
• SQL, DTS (Microsoft Data
Transformation Services), and
service-related calls
• Registering and unregistering
DLLs
• Files and folders selected for
deletion at restart
EPO500‑Install‑MSI.log
Installation
%temp%\McAfeeLogs
The primary ePolicy Orchestrator
installation log. Contains installation
details such as installer actions and
installation failures.
6
Troubleshooting and log file reference
Log files for troubleshooting
60
McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide
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