McAfee EPOLICY ORCHESTRATOR 4.0.2 - Guia do Utilizador descarregar pdf (Página 62)

15 Accept the default values for state, priority, severity, and resolution, or select different

values.

16 Type the name of the user to whom you want the issue assigned. The assignee must have

a user account in the system.

17 Provide any additional information based on the issue type selected.

18 Click Next. The Summary page appears.

19 Review the details for the response, then click Save.

Assigning issues

Use this task to assign a single issue, or multiple issues at once. An issue can also be assigned

during its creation and when editing or viewing its details.

NOTE: Adding an assignee to a ticketed issue breaks the association between the ticketed issue

and the ticket. Therefore, ticketed issues are skipped. For details, see the section in this guide

about how ticketed issues are assigned.

Task

1 Go to Reporting | Issues, select checkbox next to each issue you want, then click Assign

to user.

2 In the Action panel, type the user name of the user to whom you want the issues assigned.

The assignee must have a user account in the system or the issues cannot be assigned.

3 Click OK to assign the non-ticketed issues selected.

Viewing the details of issues

Use this task to view the details of an issue, including the activity log. An issue can also be

edited, assigned, deleted, and a comment or ticket added from this page.

Task

For option definitions, click ? on the page displaying the options.

• Go to Reporting | Issues, then click an issue. The Issue Details page appears.

Adding comments to issues

Use this task to add a comment to a single issue or to multiple issues at once. A comment can

be added to an issue in a similar way when viewing the details of an issue. If this is a ticketed

issue, the comment is also be added to the ticket.

The history of comments added to an issue is displayed on the Issue Details page.

Task

1 Go to Reporting | Issues, select the checkbox next to each issue you want, then click

Add comment.

2 In the Action panel, type the comment you want added to the selected issues.

3 Click OK to add the comment.

Managing Issues and Tickets

Working with issues

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McAfee EPOLICY ORCHESTRATOR 4.0.2 - Guia do Utilizador Página 62