McAfee EPOLICY ORCHESTRATOR 4.0.2 - Guia do Utilizador descarregar pdf (Página 68)

• On the system running Service Desk 4.5, add the name of that system as a DNS suffix

in the IP settings, then reboot the Service Desk 4.5 system.

Figure 6: Example of settings for Service Desk 4.5 DNS

Registering a ticketing server

Use this task to register a ticketing server. This task must be completed before tickets can be

associated with issues.

Before you begin

• Make sure you have installed the extension for your ticketing server.

• You must have appropriate permissions to perform this task.

Task

For option definitions, click ? on the page displaying the options.

1 Go to Network | Registered Servers, then click New Server. The Description page of

the Registered Server Builder appears.

2 Select the server type for your ticketing server. This choice determines the options available

on subsequent pages of the builder.

3 Type a name and description, then click Next. The Details page appears.

4 Type the host for the server.

5 Type the port, user name, and password for the server.

6 If Service Desk 4.5 or 5.1 was selected, select a Workflow.

Configuring the field mappings

Use these tasks to configure the field mappings for a ticketing server. You must complete these

tasks before tickets can be associated to issues.

Before you begin

• The ticketing server you want to configure must be running.

Managing Issues and Tickets

Working with ticketing servers

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McAfee EPOLICY ORCHESTRATOR 4.0.2 - Guia do Utilizador Página 68